You may return any item bought from our standard range* within 28 days of delivery providing it is in the original packaging and suitable for resale.
We will also pay the return carriage costs for exchanges or refunds where the return is our error only or the garment/material is deemed to be faulty. If the return reason is not due to an error on our part, you may be required to cover the cost of carriage.
Unless incorrectly supplied or deemed to be faulty we cannot accept returns of the following:
- Goods that have been customised (embroidered, printed, transferred).
- Goods that have been assembled in line with your requirements.
- Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
* Our standard range is any item available on our website and does not include special colours or sizes.
In the event of goods arriving with production or manufacturing errors Customise It Now reserves the right to correct these prior to offering a refund, at the sole discretion of Customise It Now.
This does not affect your statutory rights.
Please note returns can take up to 15 working days to be processed.
Customise It Now Returns, Littleburn Road, Littleburn Industrial Estate, Langley Moor, Durham, DH7 8JA